1. Eligibility for Refund
FinNova offers digital products and services, which are generally non-refundable once accessed. Refund requests may be considered only in cases of duplicate payment or failed delivery. Users must contact us within 7 days of purchase. Each request is reviewed manually.

2. How to Request a Refund
To initiate a refund, users must contact us with their transaction details and reason. Our support team will respond within 3 business days. All refund communication is handled professionally. Incomplete or unclear requests may require clarification.

3. Conditions and Limitations
Refunds are not issued based on personal preference, misunderstandings, or change of need. Accessed or downloaded materials are considered delivered. FinNova reserves the right to decline requests that fall outside the listed conditions. All decisions are final and communicated clearly.

4. Refund Method
If approved, refunds are issued to the original payment method. Processing time may vary depending on the payment provider. We do not charge fees for refund processing. Confirmation will be sent once the refund is completed.

5. Contact for Refunds
All refund-related communication must be directed to our official contact channels. Our team does not process refunds via social media or unofficial platforms. Clear communication helps ensure a smooth process. Contact us here:

Email: [email protected]
Address: 45 Kofi Annan St, Accra, Greater Accra, Ghana
Phone: +233 24 374 9878